1. Privacy policy
Neighbours United is committed to protecting and respecting your privacy. This is a legal document which sets out your how Neighbours United Limited, a company registered in England under registration number 6390403, handles data which identifies you, any personal data we collect from you, or that you provide to us, or is processed by us.
You should read this policy carefully to understand our views and practices regarding your personal data and how we will treat it in conjunction with the Neighbours United Limited Terms and Conditions of which this Privacy Policy forms part.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Neighbours United Limited, 17 Rhodes Drive, Harrogate, North Yorkshire. HG2 9QJ.
2. Information Gathered
Information that you provided by completing forms on the Neighbours United Website. This includes information provided at the time of registering to use the Website, posting reviews, creating messages and other material or contacting us.
We may also ask you for information when you report a problem with the Website. If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to Neighbours United Website including, but not limited to, traffic data, location data and other communication data and the resources that you access.
3. IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our business users.
This is statistical data about our users' browsing actions and patterns.
For the same reason, we may obtain information about your usage of the Website by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
- To estimate our audience size and usage pattern.
- To store information about your preferences, and so allow us to customise our site according to your individual interests.
- To speed up your searches.
- To recognise you when you return to our site.
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to being contacted for such purposes.
- To allow you to participate in interactive features of our service, when you choose to do so.
- To notify you about changes to our service.
5. Data Security
To prevent unauthorised access, maintain accuracy of our records and to ensure proper use and protection of your Information, we have put appropriate physical, electronic and managerial procedures in place.
We use the latest technology to endeavour to ensure that sensitive data transmitted to and from our server cannot be accessed by external parties. We further encrypt all passwords and other sensitive information such as payment details.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
However, we cannot guarantee the security of any information or data which is transmitted over public or third party networks.
Please note: you must ensure that your password remains secret and private.
6. Retention of your information
We will retain your personal information only as long as is necessary for the purposes to which you consent under this Privacy Policy, after which we will delete it from our systems.